When you move with us, you’re protected by industry-recognised standards.

We operate under the official Terms & Conditions set by the British Association of Removers (BAR). These terms are widely regarded as the benchmark for quality, fairness, and consumer protection within the removals industry.

Why this matters

Using BAR-approved Terms & Conditions means:

Clarity from the outset
Everything is clearly set out from what’s included in your move to how timelines, responsibilities, and costs are handled.

Fair and balanced protection
The terms are designed to protect both you and us, ensuring transparency throughout the entire moving process.

Industry-standard safeguards
BAR members follow strict guidelines, giving you confidence that your move is being handled professionally and ethically.

Independent dispute resolution
In the unlikely event something isn’t resolved directly, BAR offers access to an independent complaints and conciliation service – a key benefit of choosing a BAR member.

What the Terms cover

The BAR Terms & Conditions outline important areas such as:

• Your responsibilities as the customer
• Our responsibilities as your removals company
• Transit times and delivery expectations
• Payment terms and conditions
• Liability and insurance options
• Circumstances outside of control (e.g. delays, port issues, customs)

These are particularly important for international moves, where factors beyond anyone’s control can occasionally impact timelines or routing.

A mark of trust

Being a BAR member means we are regularly audited and must meet high operational and service standards. It’s not just a badge,  it’s a commitment to doing things properly.

View the full Terms & Conditions

You can read the full BAR Terms & Conditions here: [View Terms & Conditions]